This definition of patient experience comes from The Beryl Institute, a global community of practice and thought leader on improving the patient experience in healthcare.

Massachusetts has the dubious distinction of spending the most money on healthcare per person of anywhere in the world. At the Mass Technology Leadership Council healthcare community meeting on Tuesday, April 24, "The Need for Technology Solutions for Providers Under Payment Reform", held at WilmerHale in Waltham, MA, keynote speaker Sarah Iselin, President of the Blue Cross Blue Shield of Massachusetts Foundation, reviewed some of the startling facts and figures related to healthcare coverage and costs, such as this one.