If you have been following The Digital Life, you might recall that Invo founder Dirk Knemeyer was traveling in Asia last month. He shared his impressions of the unique cultural intersections of the first and third worlds in China in The View From China. Following that, in A Tour of Asia, he reflected on his experiences there including significant cultural differences, observations about the use of technology, and significant factors from an economic perspective.

This is the second of two articles on the topic of health literacy. The first was Are You Health Literate?

Invo Spring Events

The snow mounds are melting in the Boston area. We can finally get out without a shovel, and we have some big plans for spring. Join us as we explore design, emerging technology and the future of health.

This definition of patient experience comes from The Beryl Institute, a global community of practice and thought leader on improving the patient experience in healthcare.

What role should user experience play in your organization?

The answer to this question depends very much on who and what you are. Say you’re a bootstrapped startup founded by experts in technical issues and sales. You should try to get free advice and help, or maybe trade some equity for UX design, or perhaps even rely on your own intuition until you can raise some capital. On the other hand, a large software company such as Oracle or Microsoft should make user experience a key focus and investment for every business unit, and have a strong advocate and visionary in the C-suite. Between these extremes lie many different models for deploying user experience appropriately.

Like wildfire, word of the demise of UX agencies is spreading through the community.

Sparked by the acquisition of Adaptive Path, the closing of Smart Design in San Francisco, and an analysis by UX influential Peter Merholz, the intelligentsia are hailing the decline of UX and design agency work in technology. Exacerbating the situation are rumors that a variety of other agencies are in trouble, trying desperately to get bought as they prepare for a shutdown.

For Immediate Release

For Immediate Release